At Untung99, your privacy is not a legal formality — it is a core operational commitment. This Privacy Policy explains what personal data we collect when you use our platform, how we use and protect it, who we may share it with, and the rights you hold over your own information. We encourage you to read this document in full before registering an account.
This Privacy Policy ("Policy") is issued by Untung99 ("Company", "we", "us", "our"), the operator of the Untung99 online gaming platform accessible at untung99.cam and all associated subdomains and mobile interfaces (collectively, the "Platform"). This Policy applies to all individuals who visit, access, register on, or otherwise interact with the Platform ("Users", "Members", "you").
Untung99 is committed to protecting the privacy and security of your personal data. We collect, use, and safeguard your information in compliance with applicable data protection laws and our internal data governance standards. This Policy describes our practices with respect to personal data and should be read in conjunction with our Terms & Conditions.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any provision of this Policy, you must not use the Platform.
Plain-language note: This Policy tells you what information we collect about you, why we collect it, how we keep it safe, and what you can do to control your own data. We've written it to be as clear and readable as possible while meeting our legal obligations.
The following terms carry the meanings set out below throughout this Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can be used to identify a living individual, either alone or in combination with other data, including name, email address, device identifiers, and financial information. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, restriction, erasure, or destruction. |
| "Data Controller" | Untung99, which determines the purposes and means of processing your Personal Data. |
| "Data Processor" | A third party that processes Personal Data on behalf of and under the instruction of Untung99. |
| "KYC Data" | Identity and address verification documents submitted by Members to satisfy Know Your Customer obligations, including government-issued identification, proof of address, and selfie images. |
| "Cookies" | Small text files placed on your device by the Platform to enable functionality, remember preferences, and support analytics. |
| "Third Party" | Any entity other than you or Untung99, including service providers, payment processors, game suppliers, and regulatory authorities. |
Untung99 collects Personal Data from you through several channels: directly when you provide it during registration or account management, automatically when you use the Platform, and from third parties involved in providing our services such as payment processors and identity verification providers.
The categories of Personal Data we may collect include:
3.1 Registration & Identity Data
3.2 KYC & Verification Data
3.3 Financial & Transaction Data
3.4 Technical & Device Data
3.5 Communications Data
Untung99 only collects data that is necessary and proportionate for the purposes described in this Policy. We do not collect sensitive categories of personal data (such as racial or ethnic origin, religious beliefs, or health information) unless specifically required by law.
Untung99 processes your Personal Data only for specific, documented purposes. We do not use your data for purposes incompatible with those for which it was originally collected. The primary purposes for which we process your data are set out below:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration & management | Identity data, contact data, credentials | Contract performance |
| Identity verification (KYC) | KYC documents, financial data | Legal obligation |
| Processing deposits & withdrawals | Financial data, payment method details | Contract performance |
| Providing gaming & betting services | Account data, wagering history | Contract performance |
| Fraud prevention & AML compliance | All categories, transaction data | Legal obligation / Legitimate interest |
| Customer support | Communications data, account data | Contract performance / Legitimate interest |
| Responsible gambling monitoring | Wagering history, account data | Legal obligation / Legitimate interest |
| Platform improvement & analytics | Technical data, usage patterns | Legitimate interest |
| Marketing communications (with consent) | Contact data, preferences | Consent |
You may withdraw consent for marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Untung99 relies on the following legal bases to process your Personal Data, as applicable to each processing activity:
Untung99 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We may share your data only in the following limited and controlled circumstances:
All third parties with whom Untung99 shares Personal Data are required to handle such data securely and in compliance with applicable data protection laws. Untung99 remains responsible for ensuring that your data is protected through appropriate contractual and technical safeguards when processed by third parties on our behalf.
Untung99 uses cookies and similar tracking technologies (including web beacons and pixel tags) to operate, maintain, and improve the Platform. Cookies are small text files stored on your device that allow us to recognise returning visitors, remember your preferences, and analyse how the Platform is used.
The categories of cookies we use include:
You may control cookie settings through your browser's privacy settings. Please note that disabling cookies may limit your ability to access certain features of the Platform. You may also withdraw consent for non-essential cookies at any time.
Untung99 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes and enforce agreements. Specific retention periods applicable to key data categories are set out below:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years following account closure |
| KYC documents | Minimum 5 years from the date of verification, as required by AML regulations |
| Financial transaction records | 7 years from the date of each transaction for tax and regulatory compliance |
| Customer support communications | 3 years from the date of last interaction |
| Marketing preferences & consent records | Until consent is withdrawn plus 1 year for compliance audit purposes |
| Technical & device data (cookies) | Up to 13 months from collection unless refreshed by continued use |
| Self-exclusion records | Duration of exclusion period plus 7 years, in accordance with responsible gambling obligations |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
Untung99 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes:
While Untung99 employs robust security measures, no transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your own account credentials. Never share your password with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.
Subject to applicable data protection law, you have the following rights with respect to your Personal Data held by Untung99. You may exercise any of these rights by submitting a written request to [email protected]. We will respond to all verified requests within 30 days.
Request a copy of the Personal Data we hold about you and information about how it is being processed.
Request correction of any inaccurate or incomplete Personal Data we hold about you.
Request deletion of your Personal Data where there is no lawful basis compelling us to retain it, subject to applicable retention obligations.
Request that we restrict processing of your data in certain circumstances — for example, while a correction request is under review.
Request a structured, machine-readable copy of Personal Data you have provided to us, where processing is based on consent or contract.
Object to processing of your data where we rely on legitimate interests as the legal basis, including objecting to direct marketing at any time.
Please note that some rights may be subject to limitations where processing is necessary to comply with legal obligations (such as AML and KYC requirements) or to defend legal claims. Where we cannot fulfil a request in full, we will explain the reason clearly and without undue delay.
The Untung99 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain Personal Data relating to persons under the age of 21. Age verification is conducted as part of our account registration and KYC processes.
If Untung99 becomes aware that Personal Data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be closed. Any balances in such accounts will be assessed in accordance with our Terms & Conditions.
If you have reason to believe that a person under the age of 21 has registered an account on the Platform, please notify us immediately at [email protected].
To deliver the Untung99 Platform and its associated services, your Personal Data may be transferred to, stored in, or processed by systems and service providers located outside of Malaysia. This may include game platform servers, payment infrastructure, and cloud hosting environments operating in other jurisdictions.
Wherever such transfers occur, Untung99 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that afforded within Malaysia. Such safeguards include:
If you require further information about the safeguards applied to specific international transfers, please contact us at [email protected].
Untung99 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our business operations, or data processing practices. When material changes are made, we will notify registered Members by email to the address on file or through a prominent notice displayed on the Platform.
The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform following the publication of an amended Policy constitutes your acceptance of the changes.
The current version of this Privacy Policy is always available at untung99.cam/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which Untung99 processes your Personal Data, please contact our Data Protection team through the following channels:
| Channel | Details |
|---|---|
| Email (Privacy) | [email protected] — please use the subject line "Privacy Request" for data rights enquiries |
| Live Chat | Available 24/7 on the Platform — ask to be escalated to a compliance team member for privacy matters |
| Available 24/7 — support in English, Bahasa Malaysia, and Mandarin | |
| Response Time | All privacy-related requests are acknowledged within 3 business days and resolved within 30 calendar days |
To protect your privacy and prevent unauthorised access to your account data, all data rights requests must be submitted from the email address registered to your Untung99 account. We may ask you to confirm your identity before processing certain requests.
Our privacy commitments are built into every layer of the platform — not bolted on as an afterthought.
All data transmitted between your device and Untung99 is encrypted using TLS 1.2 or higher. Whether you're depositing via FPX in Kuala Lumpur or checking odds in Penang, your data travels securely.
Untung99 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. Sharing occurs only with our carefully vetted service providers under strict contractual protections.
You have the right to access, correct, delete, port, or restrict processing of your Personal Data at any time. Submit a request to our support team and we'll respond within 30 calendar days.
Identity documents submitted for KYC verification are encrypted at rest, accessible only to authorised compliance team members, and never shared beyond the purpose of identity verification.
We don't keep your data forever. Retention periods for each data category are clearly defined. When the period expires, data is securely deleted or anonymised — no exceptions, no indefinite storage.
In the event of a data breach that poses a risk to your rights and freedoms, Untung99 will notify affected Members without undue delay in accordance with our legal obligations and internal incident response procedures.
If you have questions about how Untung99 handles your personal data, or if you'd like to exercise any of your data rights, our support team is ready to help — 24 hours a day, 7 days a week.
For players aged 21 and above only. Please gamble responsibly.